Shipping policy

Since our pieces are made-to-order, we cannot accept returns. However, in extenuating circumstances, such as a damaged or lost package, please reach out via email at alanasweetjewellery@gmail.com to discuss your order.

Shipping Costs:

UK: Royal Mail Tracked and Signed - £5
Europe & International: Tracked and Signed - £12
Please allow 6-8 weeks for your piece to be created and shipped upon receipt of payment.

International Orders: All items are sent with tracked and signed shipping for added security. Due to Brexit, shipping times may be slightly longer; thank you for your patience.

Taxes & Customs Fees: Any applicable taxes or customs fees in the recipient’s country are the responsibility of the customer and are not included in the item price.

In the rare event of a lost or damaged item, please email me at alanasweetjewellery@gmail.com. Also, kindly ensure your shipping details are accurate, as I cannot accept responsibility for shipments lost due to incorrect addresses.

Thank you for understanding and for supporting handmade jewellery.